Running a hotel sometimes becomes a frustrating experience where a lot of things keeps happening at property. Constant stressing over occupancy, staff needs, guest problems and whole lot. Its always better to check whether your foundation is correct. Here we are presenting 5 most important checkpoints for your hotel property to perform to its full potential and elevating your business and guest experience.
Accurate Map Listings
Ensure your Google Maps and Apple Maps listings are accurate and include up-to-date contact information.
Accurate listing on map apps can help in boosting your visibility. Travelers often uses these app to check nearby places be it accommodations, toilets or eating places.
Accurate map location and contact information also makes finding your property less stressing to the guests.
Listing on Apple Maps kind of gives you an edge as more people are adopting iPhone and other non Android ecosystem.
Top Booking Website Presence
Are you listed on at least 5 top booking websites such as Booking.com, Agoda, Expedia, MakeMyTrip (MMT), Goibibo, Yatra, and EasyTrip.
This is no-brainer listing on booking platform gives you high visibility. Making your property easily compared by travelers with real time availability and pricing checks.
Genuine Reviews
For existing properties, aim to have at least 5 genuine reviews on your property listings. Ask your guests to leave you reviews after stay completion.
Reviews helps you in conveying authenticity of your property and its likeability.
Clear Property Pictures
Have clear and appealing pictures of your property on maps and booking listings. Consider including:
1. Outside view of your property.
2. Your property's view from outside.
3. Your front desk picture with a smiling person.
4. Room picture showing the bed.
5. A zoomed-out full room picture.
Greeting & Feedback Messages
Send warm greeting message to customers during check-in. Include list of amenities they can access like Wi-Fi access password, room details and food menu.
Try including recommendations for your guests if your property happen to be a vacation place, like places to visit, best cuisine in your area, seasonal attractions etc. These things will help out the guests and will leave an impact.
During check-out try collect feedback and reviews on your listing profiles.
Implementing above checks on your property should be one of top most priority so that your hotel stay business can find out its real potential. In a long term these checks provides you many fold returns over this small investment.
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